Working as a Happiness Engineer, we see the ups and downs with customers. It’s very rewarding to be working on live chat and to see a user open a chat with a question and help them understand exactly how to get to their desired outcome.
The best thing about working in support is receiving what we call Hugs. These are where the user expresses to you their gratitude and gives you a virtual hug. I really enjoy them and they give me the warm fuzzies. I thought I’d share some of mine, not to toot my own horn or any thing, but it’s always nice to see them.
Thank you WordPress.com users! I love you too!
Jackie – WHAT!?!?! You are the BOMB! How!? What!? Dude! I have been in
mourning for the past year thinking that all the contents from this bad-boy
had vanished into thin air! WOW. Thank you, thank you, thank you so
much! For the love! Thank you. Do you love the fun content on here!?! :-D
Oh, and HA-HA – I’m looking at your title and YES, that IS accurate – you
SO are The Happiness Engineer! Ha-Ha! I just can’t stop saying, thank
you! Bless your heart.
P.S “Happiness Engineer?” Love it. Sounds like a high tech version of the Good Fairy! ;>)
Jackie was very polite and helpful with her message. She explained fully a billing question that I had and offered to help further if needed. I appreciated her prompt attention and care.
I really can’t think of anything that could have been done better with Jacklyn’s support chat today. She was one of the best I’ve ever had in my 2 to 3 years of developing this, my first website. And that includes GoDaddy’s support people. Jacklyn is my first time with WordPress and she knocked it out of the park!
Jackie is just great! I really enjoy working with her. She is supportive and takes the time to really find solutions. I have learned a lot from Jackie in terms of how to optimize the features of WordPress. I always feel confidant that I will accomplish a lot when I work with Jackie!